Privacy Policy
This Privacy Policy describes how Pinnacle Growth Systems ("Pinnacle," "we," "our," or "us") collects, uses, and shares personal information when you visit our website at pinnaclegrowthsystems.com (the "Site"), engage our services, or otherwise interact with us.
We are committed to protecting your personal information and complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, Canada's Anti-Spam Legislation (CASL), the EU/UK General Data Protection Regulation (GDPR) where it applies to you, and the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA) where it applies to you.
1. Information We Collect
1.1 Information you provide to us
We collect information you voluntarily provide when you:
- Submit a contact form, request a strategy call, or otherwise reach out
- Subscribe to our communications or content
- Engage us as a service provider, which may include your name, business name, email, phone number, billing information, and service-related communications
- Respond to surveys, testimonials, or other requests for feedback
1.2 Information collected automatically
When you visit the Site, we and our service providers may automatically collect technical information, including IP address, approximate location, device and browser details, pages viewed, referring URLs, timestamps, and interactions with our content. This is collected through cookies, pixels, server logs, and similar technologies.
1.3 Information from third parties
We may receive information about you from advertising platforms (such as Meta and Google) regarding ad and campaign performance, from analytics providers, from integrations that we or you connect to support the services, and from publicly available sources.
2. How We Use Your Information
We use your information to:
- Provide, operate, and improve our services
- Communicate with you, including responding to inquiries, providing updates, and offering support
- Process payments and manage your account
- Send marketing communications where permitted by law — you may opt out at any time using the unsubscribe link in any message or by contacting us
- Personalize and improve your experience with the Site
- Detect, prevent, and address fraud, abuse, security incidents, or technical issues
- Comply with our legal obligations and enforce our agreements
3. How We Share Your Information
We do not sell your personal information for money. We share information only as follows:
- Service providers. With trusted vendors who help us operate our business — for example, hosting, CRM, email and SMS delivery, payment processing, analytics, and advertising platforms. These providers are contractually required to safeguard your information and to use it only on our behalf.
- Legal and safety. When required by law, regulation, subpoena, court order, or other legal process, or to protect our rights, your safety, or the safety of others.
- Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
- With your consent. Where you have provided consent to a specific disclosure.
4. Cookies and Tracking Technologies
We and our service providers use cookies, pixels, tags, local storage, and similar technologies to recognize your browser, remember your preferences, measure ad and content performance, and analyze how the Site is used. You can control cookies through your browser settings and through any cookie preference tool we may make available. Disabling certain cookies may limit functionality of the Site.
5. Marketing Communications and CASL
If you are located in Canada, we will only send commercial electronic messages where we have your express or implied consent under CASL, and we will include identification and an unsubscribe mechanism in each message. You may withdraw consent at any time by clicking the unsubscribe link or by emailing us at marketing@pinnaclegrowthsystems.com.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, subject to legal and contractual exceptions
- Withdraw consent where we rely on consent to process your information
- Object to or restrict certain types of processing
- Receive a portable copy of your information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at marketing@pinnaclegrowthsystems.com. We will respond within the timeframes required by applicable law and may need to verify your identity before fulfilling certain requests.
6.1 Canadian residents (PIPEDA)
You have the right to access your personal information and request corrections. You may withdraw consent for certain uses subject to legal or contractual restrictions. If you are not satisfied with how we have handled your information, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
6.2 EU, EEA, and UK residents (GDPR)
You have additional rights including the right to lodge a complaint with your local supervisory authority. The legal bases on which we rely include your consent, performance of a contract with you, compliance with legal obligations, and our legitimate interests in operating and improving our business in a manner that does not override your fundamental rights.
6.3 California residents (CCPA/CPRA)
You have the right to know what categories of personal information we collect and share, to request deletion of your information, to opt out of "sales" or "sharing" of personal information (we do not sell personal information for money), to correct inaccurate information, and to not be discriminated against for exercising your rights.
7. Data Retention
We retain personal information for as long as necessary to provide our services, satisfy our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information, our contractual obligations, and applicable legal requirements.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against loss, theft, and unauthorized access, use, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any credentials we provide you confidential.
9. International Data Transfers
We are based in Canada. If you access our Site or services from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. These countries may have data-protection laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.
10. Children's Privacy
Our Site and services are not directed to children under 13 (or the equivalent age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will take appropriate steps to delete it.
11. Third-Party Links
Our Site may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated version on this page and update the "Last Updated" date above. Material changes will be communicated where required by law.